Frequently Asked Questions
Do you offer frames with your posters?
No, we don't. Any frames seen are just for mock up purposes. Nevertheless, each size we offer is a standard frame size that can be purchased online (e.g. on Amazon) or at your local frame store.
How is the quality?
We print on high end printers with top quality archival inks and heavyweight matte fine art papers. The quality is stunning and the prints are made to last.
Our gallery wrapped canvases are printed on a high quality canvas and hand wrapped onto a 0.75" depth wood frame.
How can I pay for my order?
We accept payments via PayPal that also accepts payments with Credit card / Debit card and there is no need to register in order to use its services. When you place your order, after checkout you will be directed to PayPal where you can choose the payment method you prefer (paying with PayPal or Paying with credit/debit card).
When will I receive my order?
Once payment is received all items take 1-3 business days to package and be ready for delivery. They are shipped with tracking number provided. When the order is dispatched we will let you know about sending you the notification of shipment including your tracking number as well.
US: Items are shipped with USPS either from Pittsburg, PA or from Bowling Green, KY and will arrive in 3-5 business days.
CANADA: Items are shipped with USPS and will arrive in 5-7 business days.
International orders: Items are shipped from Budapest, Hungary (European Union) and will arrive in approximately 10 business days.
If you need something sooner please contact us via email (firstname.lastname@example.org) and we will do our best to accommodate you.
Please note that high value international shipments may be subject to international duty fees. The end customer is responsible for these duties and shall pay these directly to the appropriate agencies.
My package arrived in one of your sturdy tubes. How do I get the curl out of my print?
In case the shipping takes 10 or more days, sometimes the print may get curled. We suggest laying your print out on a flat table and placing heavy books or something flat on top and let it sit overnight. You can also try unrolling the print and wrapping it around the tube it was shipped in and holding it in place with elastics for 10 or so minutes.
What do I have to do if my order arrives damaged, is lost or stolen?
All damaged, lost or stolen items will be replaced at no charge. Please supply us with photos of the damaged item and we will ship you out a new item within 1-3 business days. Please submit a request through our email, email@example.com to report a damaged item.
If my order arrives damaged, do I have to return it?
No, you don't. As we run a print-to-order shop, we do not have a restocking policy and thus cannot accept returns for any reason.
For whatever reason you are not completely satisfied with your purchase we guarantee a 100% full refund.